Ordering & Shipping
How quickly will my order ship?
Most in-stock pieces leave our warehouse within 3–5 business days. For larger sectionals or custom configurations, please allow up to 7 business days for careful packing and carrier scheduling. You’ll receive tracking details as soon as your order is on its way.
Do you ship nationwide?
Yes! We proudly offer nationwide delivery across the continental U.S. Delivery options include curbside, room-of-choice, or white-glove service for a seamless setup experience. (At this time, we don’t ship outside the U.S.)
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries.
How will I know if my furniture will fit through my door and into my space?
Every product page includes detailed dimensions for each piece. We recommend measuring doorways, stairwells, and hallways before ordering. If you’d like extra help, our team can guide you step-by-step in confirming fit.
Returns & Warranty
What is your return policy?
We want you to love your furniture. If something doesn’t feel right, you can request a return within 10 days of delivery. Items must be in their original condition and packaging. For full details, please see our Returns & Exchanges Policy.
How accurate are the colors shown in your photos?
The colors shown in our product photos on the product detail pages are highly accurate. But please note that there are small variations in lot-batches of a few products due to which the colors will have slight variations.
What if my order arrives damaged or defective?
In the rare case your furniture arrives damaged, contact us within 48 hours with photos. We’ll arrange a replacement, repair, or solution at no extra cost.
Is there a warranty on your furniture?
Yes. Most of our collections are backed by a manufacturer’s warranty that covers structural defects and cushion resiliency. If you ever have an issue, our team will walk you through the simple claim process.
Pricing & Payments
How do you keep your prices so affordable?
We’re an online-only retailer that partners directly with leading furniture makers. By cutting out middlemen and showroom overhead, we pass the savings straight to you—so you get luxury furniture without the luxury markup.
Do you offer financing or payment plans?
Yes! We’ve partnered with Affirm, Synchrony, and Acima to offer flexible financing and leasing options, including 0% APR for up to 24 months for qualified buyers. You can apply directly at checkout in just a few steps.
General
Do you have a showroom I can visit?
We’ve transitioned to being an online-only brand so we can serve customers nationwide and offer unbeatable pricing. While we no longer have a physical showroom, our detailed photos, videos, and complimentary swatches help you shop with confidence—and our team is always here to answer your questions.
How do I contact customer support?
You can reach us anytime through our Contact Page or by messaging us directly on Instagram @dreameehome. Our friendly team will get back to you within 24 hours on business days.