Shipping Policy
Thank you for choosing Dreamee Home Furniture. We're committed to making your shopping experience smooth from start to finish, including clear and reliable shipping services. Please review the policy below to better understand how we handle deliveries, returns, and more.
Shipping Methods
We offer three convenient delivery options within the contiguous U.S.:
-
Curbside Delivery
Delivered to the first dry area (garage or covered porch). Does not include inside delivery.
Estimated arrival: 10–20 business days.
-
Room of Choice Delivery
Delivered to the room of your choice (up to 2 flights of stairs).
Estimated arrival: 10–20 business days.
-
White Glove Delivery
Delivery to your desired room, plus packaging removal and assembly (up to 2 flights of stairs).
Estimated arrival: 10–20 business days.
Shipping Costs
Shipping costs are based on the size, weight, destination, and delivery method of your order. Standard shipping is automatically calculated at checkout. For specialty delivery options, feel free to contact us directly for assistance.
Processing & Delivery Times
-
Orders are typically processed within 4–5 business days.
-
Business days do not include weekends or holidays.
-
Delivery timelines may vary depending on location and carrier availability.
-
Please note: We are not liable for delays caused by third-party carriers, weather, or other events beyond our control.
Shipping Destinations
We currently ship to the contiguous United States only. Unfortunately, we do not ship to Alaska or Hawaii at this time.
Tracking & Notifications
Once your order ships, you’ll receive a tracking number via email. You can monitor your delivery status directly through our trusted carrier's tracking page.
Returns & Exchanges
If you're not fully satisfied with your purchase, we’re here to help. You may request a return or exchange within 10 days of delivery.
Returns
-
A 10% restocking fee will apply.
-
Items must be unused, in original condition, and returned in original packaging.
-
Customers are responsible for all return shipping costs.
Exchanges
Limitations
Returns or exchanges do not apply to:
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Claims made after 48 hours may not be eligible for refund or replacement.
Shipping Holidays
Our warehouse and delivery services are closed on the following U.S. holidays:
-
New Year's Day
-
President’s Day
-
Memorial Day
-
Independence Day
-
Labor Day
-
Thanksgiving
-
Christmas Day
Orders placed around these dates may experience slight delays.
Shipping Restrictions
Oversized or delicate items may have shipping limitations or require special handling. For specific product questions, please contact our team.
Customer Support
Questions? We’re here to help.
📧 dreameehomefurniture@gmail.com
📞 877-349-7030
Policy Updates
This shipping policy may be updated at any time. The most current version will always be available on our website.
By placing an order with Dreamee Home Furniture, you agree to the terms and conditions outlined above.
